Returns And Exchanges

If you are not satisfied with your purchase, for any reason, unworn items can be returned for a size/color change or refund within 14 days from the date of receipt of the goods free of charge.

The tag and seal on the items to be returned must not be cut or broken, the shoes must not show signs of use (sole intact). See terms and conditions for returns below.

RETURN INSTRUCTIONS

• Go to our Loverlock website and click on “ Make a return ” and follow the instructions. For any need, contact Loverlock Customer Service at the Green free number 800 90.51.77 for Italy and at +39 02 82 900 958 for other countries. 
• The return will be made via UPS courier
• You will receive an email confirming receipt of the return.

MODALITY’ OF REFUND

Loverlock will refund within 14 days of receiving the return at its warehouses, once the integrity of the security seals and the returned items have been verified.

For orders paid by Credit/Debit Card, the refunded amount will normally be available to customers in approximately 10 days, and will in any case be visible on the next card statement. The timing may vary slightly based on the banking circuit of the credit card used.

We remind you that the value date of the credit is the same as the debit, so you will not suffer any loss in terms of bank interest.

For orders purchased via PayPal the refund will be made to your original PayPal account and will be immediately visible. The actual credit card refund from your PayPal account depends on the card issuer.

In the case of a gift, the sums will be refunded to the person who made the payment.

The refund will be issued in the same currency as the original purchase. Any differences in amounts due to exchange rate fluctuations cannot be refunded.

TERMS AND CONDITIONS

The product tag and seal on the items being returned must not be cut or broken. The items must not have been worn, washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and have no marks of any kind.

All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only external packaging.

Returns must be sent with the original bag or box of the product inside the package with which the goods were received which must be well sealed with adhesive tape. In the absence of the aforementioned package, another suitable packaging can be used for shipping the items.

Each item must be returned with all labels and tags attached, and including all original packaging and accessories (dustbags, hangers, coat covers, etc.) received with the order.

Swimsuits and underwear (bikinis, briefs, boxers, etc.) must be tried on over your personal underwear. Returns of these items will be refused and sent back to the customer if the transparent hygienic protection label has been removed, or if the items show signs of use.

In the event that the customer receives defective goods, or that errors occur in shipments by Loverlock the customer is invited to immediately contact customer service by writing to info@loverlock.it or by calling the Green -free number 800 90.51.77. Loverlock reserves the right to request photographic evidence before authorizing returns for defective goods and to cover the shipping costs for the return of the goods to its premises.

Loverlock reserves the right not to accept returns sent with couriers other than the one indicated in the email with the return instructions if the delivery involves additional costs for Loverlock or requires collection from a branch of the courier itself.

Loverlock also reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions set out.

In these cases the goods will be returned to the sender at the original shipping address at the customer's expense, unless the latter waives this.

For all aspects not specifically expressed, the European legislation for distance trading applies.