General Terms Of Sale

The following General Terms of Sale refer to the sale of products on our website www.loverlock.it

The products purchased on Loverlock.it are sold directly by LOVERLOCK SRL ("Loverlock" or the "Seller"), with registered office at Via degli Artigianelli n. 10, 20138 Milan, Reg. Imp. Reg., Tax Code and VAT No. 03301840277, Share Capital Euro 10,000 fully paid.

You can request any information through our assistance services by contacting Customer Service by writing to info@loverlock.it or calling the Green number 800 90.51.77 from Italy and the number +39 02 82 900 258 from other countries. You can find information regarding purchases and shipments, refunds and the return of products purchased on Loverlock.it.

Remember that you can always contact the Seller through Customer Service by writing to info@loverlock.it or by calling the toll-free number 800 90.51.77 from Italy and the number +39 02 82 900 258 from other countries. For any other legal information, consult the sections: Terms of Use, Privacy Policy and Right of Withdrawal.

1. OUR COMMERCIAL POLICY

1.1

The Seller carries out its e-commerce activity exclusively towards its end users who have reached the age of majority and who are "consumers".

1.2

When we talk about "consumer" we refer to any natural person acting on Loverlock.it for purposes not related to their commercial, entrepreneurial or professional activity, if any. If you are not a "consumer", we invite you to refrain from concluding commercial transactions on Loverlock.it.

1.3

Considering its commercial policy, the Seller reserves the right not to accept purchase order proposals from subjects other than the "consumer" or in any case purchase order proposals that do not comply with its commercial policy, such as, for example, proposals for orders for which there is a report, or suspicion, of fraudulent or illegal activities. In such cases, the Seller will inform the user of the non-acceptance of the order proposal.

All order proposals sent to the Seller and returns made by users must also correspond to normal consumption needs. Therefore, the Seller monitors the number of order proposals sent and returns made

1.4

These General Terms and Conditions of Sale exclusively regulate the submission of purchase order proposals for products available on Loverlock.it by the user and their acceptance by the Seller.

1.5

The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller who are present on Loverlock.it through links, banners, or other hyperlinks. We recommend that, before placing orders and purchasing products and services from parties other than the Seller, you verify their sales conditions, because the Seller is not responsible for the supply of services by third parties other than the Seller or for the conclusion of e-commerce transactions between Loverlock.it users and third parties.

2. OUR COMMERCIAL POLICY DIRECT INFORMATION ON THE CONCLUSION OF THE CONTRACT WITH THE SELLER PURSUANT TO LEGISLATIVE DECREE 9 APRIL 2003, NO. 7

2.1

To conclude the purchase contract for one or more products on Loverlock.it, you must electronically send a purchase order proposal to the Seller by filling out the form available on Loverlock.it and following the related instructions.

2.2

Before submitting the order proposal, we remind you to carefully read the General Terms and Conditions of Sale and the Withdrawal Policy, to print a copy using the print command, and to save or reproduce a copy for your personal use. In accordance with Article 51, paragraph 7, of Legislative Decree 6 September 2005, no. 206 (the “Consumer Code”), before submitting the order proposal, we will provide you with a summary of the commercial and contractual conditions that will apply to your purchase order proposal for the products and a summary of the information on the essential characteristics of each ordered product with the related price (including all applicable taxes or duties), the payment methods you can use to purchase each product, the delivery methods of the purchased products, shipping and delivery costs; as well as the references, geographic address, and contact methods of the Seller and the date by which the Seller, once your order proposal is accepted, commits to delivering the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal. If applicable, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal warranty of conformity of the products, you will be provided with the contact details of our after-sales service, and we will remind you of the possibility to use the independent and institutional conciliation service, called “RisolviOnline,” provided by the Arbitration Chamber of the Milan Chamber of Commerce.

2.3

On the order proposal confirmation page, which contains a reference to the General Terms and Conditions of Sale and the Information on the Right of Withdrawal, we will provide you with summary information about the essential characteristics of each product indicated in your order proposal, the price (including all applicable taxes or duties), and the shipping costs (including any additional costs you incurred for choosing a shipping and delivery type different and/or faster than the standard one).

2.4

Sending the order proposal to the Seller constitutes a binding purchase offer for the user. Before proceeding with sending the order proposal, you will be asked to identify and correct any data entry errors.

2.5

Once you have sent your order proposal, you will receive an automatic email from the Seller to confirm the receipt of your order proposal. The receipt of the aforementioned email does not constitute acceptance of your order proposal.

2.6

The contract is concluded when your order proposal is accepted by the Seller. The Seller will send you a second email to confirm the acceptance of your order proposal and the shipment of the products. This email will also contain a copy of the General Terms and Conditions of Sale and the summary document on the Right of Withdrawal.

2.7

The order proposal sent to the Seller will be archived in our database for the time necessary to process the order proposals accepted by the Seller and in any case within the legal terms. You can access your order proposal form by consulting the My Order section.

2.8

The language available to conclude the contract with the Seller is Italian.

2.9

The Seller may not accept your purchase order proposals that do not provide sufficient solvency guarantees or that are incomplete or incorrect, or in case of product unavailability.

In these cases, we will inform you by email that the contract is not concluded and that the Seller has not accepted your purchase order proposal, specifying the reasons. If the products presented on Loverlock.it are no longer available or for sale at the time of receipt or processing of your purchase order proposal, the Seller will promptly inform you, in any case within thirty (30) days from the day following the one on which you sent your order proposal to the Seller, of the possible unavailability of the products. If you have already paid the price for the products, the Seller will refund, without undue delay, the amount you have already paid and the sales contract will be considered terminated.

The Seller also reserves the right not to accept purchase order proposals in the cases referred to in the previous paragraph 1.3.

2.10

We remind you that, by electronically submitting the order proposal, you unconditionally accept and commit to observe, in relations with the Seller, these General Terms of Sale. If you do not agree with some of the terms reported in the General Terms of Sale, we invite you not to submit your order proposal for the purchase of products on loverlock.it.

2.11

By submitting the order proposal, you confirm that you know and also accept the additional information contained on loverlock.it, also referenced via links, including the General Terms of Use, the Privacy Policy, and the Information on the Right of Withdrawal.

3. WARRANTIES AND INDICATION OF PRODUCT PRICES

3.1

The Seller exclusively sells luxury brand and top-quality products. These products are purchased directly by the Seller from fashion houses, manufacturers, and retailers carefully selected for their rigorous quality controls.

3.2

The Seller does not sell used, irregular, or lower quality products than the corresponding standards offered on the market.

3.3

The essential characteristics of the products are presented on loverlock.it within each product sheet. However, the images and colors of the products presented on loverlock.it may not correspond to the real ones due to the Internet browser and monitor used.

3.4

Product prices may be subject to updates. Make sure of the final sale price before submitting the related order proposal. In the event that a recognizable error is found in the indication - by Loverlock - of the price of a product or in the calculation of the amount requested for payment, Loverlock will not accept the order proposal and will contact the user to offer the opportunity to submit the purchase order proposal for the product(s) at the correct price.

3.5

Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.

3.6

All products come with an identification tag fixed with a single-use seal.

3.7

All products sold by Loverlock are covered by the legal warranty of twenty-four (24) months for defects of conformity, in accordance with applicable law. The product's defect of conformity must be reported to the Seller within two (2) months of its discovery. The defect of conformity can be reported to the Seller by contacting Customer Service. In case of a defect of conformity, you have the right to request repair or replacement of the product. If the aforementioned remedies are not possible or are excessively burdensome, you will be entitled to a reduction of the price paid or to the termination of the sales contract, pursuant to art. 130 of the Consumer Code.

4. PAYMENTS

4.1

For the payment of the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated in the order proposal form. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment method you have chosen.

4.2

In case of payment by credit card, financial information (for example, the credit/debit card number or its expiration date) will be forwarded, via encrypted protocol, to the banks that provide the related remote electronic payment services, without third parties being able to access them in any way. Such information will also never be used by the Seller except to complete the procedures related to your purchase and to issue the related refunds in case of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary to prevent or report to the police the commission of fraud on loverlock.it.

5. VOUCHERS AT VALUE

5.1

Vouchers at value are personalized codes that allow you to enjoy a discount on purchases made on Loverlock.IT.

5.2

Once you have added the items to the Shopping Bag, enter your code in the APPLY DISCOUNT CODE box and click OK. Vouchers at value are applicable to only one order proposal.

5.3

Limitations on the use of the voucher at value:

The voucher at value is usable only once, except for returns (as indicated in point 5.4);
The voucher at value cannot in any way be converted into cash;
It will not be possible to use multiple vouchers at value in the same order proposal; the voucher at value will apply to only one order proposal; the voucher at value will apply only to items whose sale value exceeds the value of the voucher itself by at least 1 euro. It cannot be applied to items belonging to charity sales.

5.4

If you want to return an item on which you applied the voucher at value, you must follow the return procedure indicated in the Right of Withdrawal Information. Once your return has been accepted, the related code will be reactivated with its original value if it is the only item you purchased with the discount code, and the difference in expense you incurred for the purchase of the item will be credited back to you according to the methods and terms provided for the normal refund procedure. If instead the discount code was applied for the purchase of more than one product, it cannot be reactivated. We still recommend that you contact our Customer Service.

6. SHIPPING AND DELIVERY OF PRODUCTS

6.1

To know the specific shipping and delivery methods of the products, access the "Orders - Shipping and Delivery" section. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Terms and Conditions of Sale and, therefore, are considered by you to be fully known and accepted at the time of submitting the order proposal.

7. CUSTOMER SERVICE

7.1

You can request any information by contacting our Customer Service by writing to info@loverlock.it or by calling the toll-free number 800 90.51.77.

8. RIGHT OF WITHDRAWAL

8.1

In accordance with art. 52 of the Consumer Code, you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days from the day of receipt of the products purchased on loverlock.it. In some specific cases, duly indicated in the Right of Withdrawal section, it will be possible to exchange the chosen item for another.

8.2

In accordance with art. 54 of the Consumer Code, you may withdraw from the contract concluded with the Seller using the return form found on the homepage.

8.3

In accordance with art. 57 of the Consumer Code, once you have exercised the right of withdrawal from the contract, you must return the products to the Seller by handing them over to the courier for shipment within fourteen (14) days from when you communicated your decision to withdraw from the contract to the Seller.

8.4

The only costs you bear are those for returning the purchased products, unless the Seller has expressly exempted you from such costs at the time of purchase and on the further condition that you use the carrier and shipping methods indicated in the following paragraph.

8.5

If you decide to use a shipping method different from that suggested by the Seller, you will have to personally pay the return shipping costs of the purchased products.

It is understood that, in such case, an amount equivalent to the standard shipping cost of the purchased products will also be refunded, while, in accordance with art. 56, paragraph 2, of the Consumer Code, any additional costs you incurred for choosing a shipping and delivery type different and/or faster than the standard one will not be refunded. In this case, you may remain responsible in case of loss or damage to the products during transport, if due to your negligent choice of carrier and/or shipping methods.

8.6

The right of withdrawal - in addition to respecting the terms and methods described in the previous paragraphs 8.1, 8.2, 8.3, and 8.4 - is considered correctly exercised if the following conditions are also fully met:

the right of withdrawal must be regularly exercised within fourteen (14) days from receipt of the products;
the products must not have been used, worn, washed;
the identification tag must still be attached to the products;
the products must be returned in their original packaging (if you want to return a kit, you must return all the items that compose it);
the returned products must be delivered to the carrier within fourteen (14) days from when you communicated to the Seller your decision to withdraw from the contract;
the products must not be damaged.

Pursuant to art. 59 of the Consumer Code, the right of withdrawal is also excluded if you have purchased custom-made or personalized products or sealed goods that are not suitable for return for hygiene reasons or related to health protection and have been opened after delivery.

8.7

The Seller will carry out the necessary checks to verify the conformity of the returned products to the conditions and terms indicated in the previous paragraph 8.6.

If the right of withdrawal is exercised following the methods and terms indicated above, the Seller will send you the related confirmation of acceptance of the products thus returned and refund any amounts already collected for the purchase of the products according to the methods and terms provided.

8.8

The amounts will be refunded to you as soon as possible and in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once the correct execution of the terms and conditions indicated above has been verified.

8.9

If the methods and terms for exercising your right of withdrawal are not respected, or in the case referred to in art. 59 of the Consumer Code, you will not be entitled to a refund of the amounts already paid to the Seller. The Seller will notify you by e-mail of the non-acceptance of your return. Within 14 days of receiving the Seller's e-mail, you may choose to recover, at your own expense, the products in the condition in which they were returned to the Seller, notifying the Seller accordingly, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the amounts already paid for their purchase.

If, however, the Seller's checks show that the conditions are not met, you will not be entitled to a full refund of the amounts already paid to the Seller. In accordance with art. 57, paragraph 2, of the Consumer Code, you will be responsible for the reduction in value of the returned products resulting from use other than that necessary to allow you to ascertain the nature, characteristics, and functioning of the products themselves. In this case, a percentage equal to the estimated reduction in value of the products, and in any case between 10 and 90 percent of the amounts you paid to the Seller for the purchase of the returned products, will be deducted from the refund as specifically communicated to you by the Seller via email. Within 14 days of sending the email informing you of the amount deducted from the refund, you may choose to recover the products at your own expense in the condition in which they were returned to the Seller, notifying the Seller according to the methods that will be communicated to you. Otherwise, the Seller may keep the products and an amount corresponding to the percentage deducted from the refund.

The Seller assumes no responsibility in case of products returned by mistake or items forgotten in the packages or returned products.

9. REFUND TIMES AND METHODS

9.1

Whatever payment method you used, the refund due, whether full or partial, is activated by the Seller as soon as possible and in any case within fourteen (14) days from the date the Seller became aware of your exercise of the right of withdrawal, after verifying the correct exercise of your right of withdrawal and checking the returned products.

9.2

The Seller processes the refund using the same payment method you used for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different payment method and provided that you do not incur any additional costs as a result of the refund. If there is no match between the recipient of the products indicated in the order proposal and the person who made the payment for their purchase, the refund of the amounts, in case of exercising the right of withdrawal, will be made by the Seller, in any case, to the person who made the payment.

9.3

We remind you that the value date of the refund is the same as the debit; consequently, you will not suffer any loss in terms of bank interest.

10. PRIVACY

10.1

You can obtain information on how we process your personal data by accessing the Privacy Policy.

10.2

We also ask you to read, if you have not already done so, our General Terms of Use.

10.3

For any other information about our Privacy Policy you can contact our Customer Service by sending requests to the email address: info@loverlock.it or at the address of the Seller's registered office.

11. APPLICABLE LAW AND DISPUTE RESOLUTION

11.1

Without prejudice to the application of mandatory European consumer protection rules, the General Terms and Conditions of Sale are governed by Italian law and in particular by the Consumer Code and Legislative Decree 9 April 2003, no. 70 (“Implementation of Directive 2000/31/EC on certain legal aspects of information society services in the internal market, with particular reference to electronic commerce”).

11.2

In the case of disputes between the Seller and each end user arising from the General Terms and Conditions of Sale, the Seller guarantees, from now on, full adherence and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows reaching a satisfactory agreement, with the help of a neutral and competent conciliator, on the Internet. For more information on the RisolviOnline regulations or to submit a conciliation request, access RisolviOnline.com.

11.3

It is also informed that the European Commission provides a platform for alternative out-of-court dispute resolution, accessible on the website http://ec.europa.eu/odr.

11.4

For all disputes related to purchases and/or these General Terms and Conditions of Sale, the court of the place of domicile or residence of the consumer according to the applicable law will have jurisdiction or, at the consumer's choice, the Court of Milan.

12. MODIFICATION AND UPDATE

12.1

The General Terms and Conditions of Sale are modified from time to time by the Seller also considering any regulatory changes. The new General Terms and Conditions of Sale will be effective from the date of publication on Loverlock.it.