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General Terms Of Sale

The following General Conditions of Sale refer to the sale of products on our website www.loverlock.it  

The products purchased on loverlock.it are sold directly by LOVERLOCK SRL ("LOVERLOCK" or the "Seller"), with registered office in Via degli Artigianelli n. 10, 20138 Milan, registered Company Reg., Tax Code and VAT no. 03301840277, Share Capital Euro 10,000 fully paid.

You can request any information through our assistance services by contacting Customer Service by writing to info@loverlock.it or by calling the toll-free number 800 90.51.77 from Italy and the number +39 02 82 900 258 from other countries. You will find information on purchases and shipments, refunds and the return of products purchased on loverlock.it.

Remember that you can always contact the Seller through Customer Service by writing to info@loverlock.it or by calling the toll-free number 800 90.51.77 from Italy and the number +39 02 82 900 258 from other countries. For any other legal information, consult the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.

1. OUR COMMERCIAL POLICY
1.1

The Seller carries out its e-commerce activity exclusively towards its end users who have reached the age of majority and who are "consumers". 

1.2

When we speak of "consumer" we refer to any natural person who acts on loverlock.it for purposes not related to his commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", we invite you to refrain from concluding commercial transactions on loverlock.it. 

1.3

In consideration of its commercial policy, the Seller reserves the right not to accept purchase order proposals from subjects other than the "consumer" or in any case purchase order proposals that do not comply with its commercial policy, such as, for example, order proposals for which there is a report, or suspicion, of fraudulent or illegal activity. In such cases, the Seller will notify the user of the non-acceptance of the order proposal.

All order proposals sent to the Seller and returns made by users must also correspond to normal consumption needs. The Seller therefore monitors the number of order proposals sent and returns made

1.4

These General Conditions of Sale exclusively regulate the sending of purchase order proposals for products available on loverlock.it by the user and their acceptance by the Seller.  

1.5

However, the General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller who are present on loverlock.it through links, banners or other hypertext links. Before submitting orders and purchasing products and services from parties other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of e-commerce between loverslock.it users and third parties.

2. OUR COMMERCIAL POLICY INFORMATION FOR THE CONCLUSION OF THE CONTRACT WITH THE SELLER PURSUANT TO LEGISLATIVE DECREE 9 APRIL 2003, N.7
2.1

To conclude the purchase contract for one or more products on loverlock.it, you will have to send a purchase order proposal electronically to the Seller by filling in the form available on loverlock.it and following the relative instructions. 

2.2

Before sending the order proposal, we remind you to carefully read the General Conditions of Sale and the Information on the Right of Withdrawal, to print a copy using the print command and to memorize or reproduce a copy for your personal use . In compliance with article 51, paragraph 7, of Legislative Decree 6 September 2005, n. 206 (the "Consumer Code"), before sending the order proposal, we will provide you with a summary of the commercial and contractual conditions that will apply to your product purchase order proposal and a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the delivery methods for the products purchased, the shipping and delivery costs; as well as the references, geographical address and contact methods of the Seller and the date by which the Seller, once your order proposal has been accepted, undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and procedures for exercising your right of withdrawal. If applicable, you will be informed that, in the event of a withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales assistance service and we will remind you of the possibility of using the independent and institutional conciliation service. CD. “RisolviOnline”, provided by the Chamber of Arbitration of the Milan Chamber of Commerce.

2.3

On the confirmation page of the order proposal, which contains a reference to the General Conditions of Sale and the Information on the Right of Withdrawal, we will provide you with summary information about the essential characteristics of each product indicated in your order proposal, the price (including all applicable taxes or duties) and the shipping costs (including any additional costs incurred by you for choosing a different and/or faster type of shipping and delivery than the standard one).

2.4

The transmission of the order proposal to the Seller constitutes a binding purchase proposal for the user. Before proceeding with the transmission of the order proposal, you will therefore be asked to identify and correct any data entry errors. 

2.5

Once your order proposal has been sent, you will receive an automatic e-mail from the Seller to confirm receipt of your order proposal. Receipt of the aforementioned email does not constitute acceptance of your order proposal.

2.6

The contract is concluded when your order proposal is accepted by the Seller. The Seller will send you a second e-mail to confirm acceptance of your order proposal and the successful shipment of the products. This email will also contain a copy of the General Conditions of Sale and the summary document on the Right of Withdrawal.

2.7

The order proposal sent to the Seller will be archived in our database for the period of time necessary to process the order proposals accepted by the Seller and in any case in accordance with the law. You will be able to access your order proposal form by consulting the My Order section. 

2.8

The language available to conclude the contract with the Seller is Italian.

2.9

The Seller may not accept your purchase order proposals which do not give sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products.

In these cases, we will inform you by e-mail that the contract has not been concluded and that the Seller has not accepted your purchase order proposal, specifying the reasons. If the products presented on loverlock.it are no longer available or on sale at the time of receipt or processing of your purchase order proposal, it will be the Seller's responsibility to notify you promptly and in any case within thirty (30) days from the day following the one in which you will have sent your order proposal to the Seller, the possible unavailability of the products. If you have already paid the price for the products, the Seller will refund, without undue delay, the amount already paid by you and the sales contract will be considered terminated. 

The Seller also reserves the right not to accept purchase order proposals in the cases referred to in paragraph 1.3 above.

2.10

We remind you that, with the electronic transmission of the order proposal, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller. If you do not agree with some of the terms contained in the General Conditions of Sale, we invite you not to submit your order proposal for the purchase of products on loverlock.it.

2.11

By submitting the order proposal, you confirm that you know and accept the additional information contained in loverlock.it, also referred to via links, including the General Conditions of Use and the Privacy Policy and the Information on the Right of Withdrawal. 

3. WARRANTIES AND PRODUCT PRICE INDICATION
3.1

The Seller only sells premium quality and luxury branded products. These products are purchased directly by the Seller from carefully selected fashion houses, manufacturers and retailers for their rigorous quality controls.

3.2

The Seller does not sell used, irregular or inferior products to the corresponding standards offered on the market.

3.3

The essential characteristics of the products are presented on loverlock.it within each product sheet. However, the images and colors of the products presented on loverlock.it may not correspond to the real ones due to the Internet browser and monitor used.

3.4

Product prices may be subject to updates. Make sure of the final sale price before submitting the relative order proposal. In the event that a recognizable error occurs in the indication - by LOVERLOCK - of the price of a product or in the calculation of the requested payment amount, LOVERLOCK will not accept the order proposal and will contact the user in order to offer the opportunity to transmit the purchase order proposal for the product(s) at the correct price.

3.5

Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.

3.6

All products are equipped with an identification tag fixed with a disposable seal.

3.7

All products sold by LOVERLOCK are covered by the legal guarantee of twenty-four (24) months for lack of conformity, in accordance with the applicable law. The lack of conformity of the product must be communicated to the Seller within two (2) months of its discovery. The lack of conformity can be communicated to the Seller by contacting Customer Service. In the event of a lack of conformity, you have the right to request the repair or replacement of the product. In the event that the aforementioned remedies are not possible or excessively burdensome, you will be entitled to a reduction in the price paid or the termination of the sales contract, pursuant to art. 130 of the Consumer Code.

4. PAYMENTS
4.1

For the payment of the price of the products and the related shipping and delivery costs, you can follow one of the methods indicated in the order proposal form. In no case will you be charged for costs higher than those actually incurred by the Seller, in relation to the payment instrument you have chosen. 

4.2

In case of payment by credit card, the financial information (for example, the credit/debit card number or its expiry date) will be forwarded, via encrypted protocol, to the banks that provide the related remote electronic payment services , without third parties having access to it in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relative refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on loverlock.it.

5. VALUE VOUCHERS
5.1

Value vouchers are personalized codes that allow you to take advantage of a discount on purchases made on LOVERLOCK.IT.

5.2

Once the items have been added to the Shopping Bag, enter your code in the APPLY DISCOUNT CODE box and click OK. Value vouchers are applicable to a single order proposal.

5.3

Restrictions on the use of the value voucher:

  • the value voucher can be used only once, except for returns (as indicated in point 5.4);
  • the value voucher cannot in any way be converted into cash;
  • it will not be possible to use multiple value vouchers in the same order proposal; the value voucher will be applied to a single order proposal; the value voucher will only apply to items whose sale value exceeds the value of the voucher by at least 1 euro. It cannot be applied to items belonging to charity sales.
5.4

In the event that you wish to return an item on which you have applied the value voucher, you will have to follow the return procedure indicated in the Information on the Right of Withdrawal. Once your return has been accepted, the relevant code will be reactivated with its original value if it is the only item you bought with the discount code and the difference in expenses you incurred to purchase the item will be re-credited according to the methods and terms established for the normal refund procedure. If, on the other hand, the discount code has been applied to the purchase of more than one product, it cannot be reactivated. However, we advise you to contact our Customer Service.

6. SHIPPING AND DELIVERY OF PRODUCTS
6.1

To find out about the specific shipping and delivery methods for the products, access the "Orders - Shipping and Delivery" section. Please pay attention to what is reported in this section because the information contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are deemed to be fully known and accepted by you at the time the order proposal is sent.

7. CUSTOMER ASSISTANCE
7.1

You can request any information by contacting our Customer Service by writing to info@loverlock.it or by calling the toll-free number 800 90.51.77. 

8. RIGHT OF WITHDRAWAL
8.1

In compliance with the art. 52 of the Consumer Code, you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on loverlock.it. In some specific cases, duly reported in the Right of Withdrawal section, it will be possible to change the chosen garment with another one.

8.2

In compliance with the art. 54 of the Consumer Code, you can withdraw from the contract concluded with the Seller using, at your choice, one of the following methods:

a) online transmission to the Seller of Return form that you find in the Customer Service area, completed in full; in this case, the Seller will send you confirmation by e-mail of receipt of the declaration of withdrawal;

b) sending by post to the Seller of this Return form, compliant with the standard form pursuant to art. 49, paragraph 4, of the Consumer Code, to be completed in full;

c) sending by post to the Seller another explicit declaration of your decision to withdraw from the contract.

In cases b) and c) your declaration must be sent to the attention of the Customer Service at the registered office of LOVERLOCK SRL, located in Via Mecenate n. 84/29, 20138 Milan. It is understood that, in such cases, you will be responsible for proving the correct and timely exercise of the right of withdrawal.

8.3

In compliance with the art. 57 of the Consumer Code, once you have withdrawn from the contract, you will have to return the products to the Seller by delivering them to the courier for shipment within fourteen (14) days from when you communicated your decision to withdraw from the contract to the Seller.

8.4

The only expenses charged to you are those for returning the purchased products, unless the Seller has expressly exempted you from such expenses at the time of purchase and on the further condition that you use the forwarder and the shipping methods indicated in the following paragraph.

8.5

The Seller suggests that you use the BRT forwarder (www.brt.it) to return the purchased products. If you decide to use BRT for shipping, you will not have to pay the costs of returning the purchased products yourself. The payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore release you from any payment obligation towards the shipper. Furthermore, from the moment of delivery of the purchased products to the shipper suggested by the Seller, the Seller releases you from any liability in the event of loss or damage to the products during transport.

8.6

If you decide to use a shipping method other than the one suggested by the Seller in paragraph 8.5 above, you will instead have to pay the costs, at your expense, for returning the purchased products yourself.

It is understood that, in this case, an amount equivalent to the cost of standard shipping of the products purchased will also be reimbursed, while, in accordance with art. 56, paragraph 2, of the Consumer Code, any additional costs incurred by you for having chosen a different and/or faster type of shipping and delivery than the standard one will not be reimbursed. In this case, you may be responsible for the loss or damage of the products during transport, which is due to your negligent choice of carrier and/or shipping methods.

8.7

The right of withdrawal - in addition to compliance with the terms and methods described in the previous paragraphs 8.1, 8.2, 8.3 and 8.4 - is understood to be exercised correctly if the following conditions are also fully respected: 

  1. the right of withdrawal must be regularly exercised within fourteen (14) days of receipt of the products; 
  2. the products must not have been used, worn, washed; 
  3. the identification tag must still be attached to the products;
  4. the products must be returned in their original packaging (if you want to return a kit, you must return all the items that make it up);
  5. the returned products must be delivered to the shipper within fourteen (14) days from when you communicated your decision to withdraw from the contract to the Seller;
  6. the products must not be damaged.

Pursuant to art. 59 of the Consumer Code, the right of withdrawal is also excluded in the event that you have purchased tailor-made or personalized products or sealed goods that do not lend themselves to being returned for hygienic or health protection reasons and were opened after delivery. 

8.8

The Seller will carry out the necessary checks in order to verify the conformity of the returned products to the conditions and terms indicated in the previous paragraph 8.7.

If the right of withdrawal is exercised following the methods and terms indicated above, the Seller will send you, via e-mail, the relative confirmation of acceptance of the returned products and will refund any sums already collected for the purchase of the products. according to the methods and terms provided.

8.9

The sums will be refunded to you as soon as possible and in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once verified the correct execution of the terms and conditions indicated above.

8.10

If the methods and terms for exercising your right of withdrawal, referred to in letters a), e) and f) of the previous paragraph 8.7 are not respected or in the case referred to in art. 59 of the Consumer Code, you will not be entitled to a refund of the sums already paid to the Seller. The Seller will notify you by e-mail of the non-acceptance of your return. Within 14 days of receipt of the Seller's e-mail, you can choose to have the products back, at your expense, in the state in which they were returned to the Seller, notifying the Seller according to the methods that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase. 

If, on the other hand, the Seller's assessments show that the conditions referred to in letters b), c) and d) of paragraph 8.7 above are not met, you will not be entitled to a full refund of the sums already paid to the Seller. In compliance with the art. 57, paragraph 2, of the Consumer Code, you will, in fact, be responsible for the decrease in value of the returned products, resulting from a use other than that necessary in order to allow you to ascertain the nature, characteristics and functioning of the products themselves. In this hypothesis, a percentage equal to the estimated decrease in value of the products and in any case between 10 and 90 percent of the sums paid by you to the Seller for the purchase of the returned products will be deducted from the envisaged refund, according to what will be specifically communicated to you , by e-mail, from the Seller. Within 14 days of sending the e-mail in which you will be notified of the amount deducted from the refund, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the methods that will be communicated to you. Otherwise, the Seller may withhold the products and an amount corresponding to the percentage deducted from the refund. 

The Seller assumes no responsibility in the event of products returned by mistake or items forgotten in the packages or in the returned products.

9. REFUND TIMES AND METHOD
9.1

Regardless of the method of payment used by you, the refund due, in full or in part, is activated by the Seller, in the shortest possible time and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verification of the correct execution of your right of withdrawal and verification of the returned products.

9.2

The Seller makes the refund using the same means of payment you used for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not incur any costs further as a result of the refund. If there is no correspondence between the recipient of the products indicated in the order proposal and the person who paid the sums due for their purchase, the refund of the sums, in the event of exercising the right of withdrawal, will be executed by the Seller, in in any case, against the person who made the payment.

9.3

We remind you that the value date of the re-credit is the same as the debit; as a result you will not suffer any loss in terms of bank interest.

10. PRIVACY
10.1

You will be able to obtain information on how we process your personal data by accessing the Privacy Policy.

10.2

We also ask you to read, if you have not already done so, our General Conditions of Use.

10.3

For any other information on our Privacy Policy you can contact our Customer Service by sending requests to the e-mail address: info@loverlock.it or at the Seller's registered office address.

11. GOVERNING LAW AND DISPUTE SETTLEMENT
11.1

Without prejudice to the application of the mandatory rules of European derivation for consumer protection, the General Conditions of Sale are governed by Italian law and in particular by the Consumer Code and by Legislative Decree 9 April 2003, n. 70 (“Implementation of Directive 2000/31/EC relating to certain legal aspects of information society services in the internal market, with particular reference to electronic commerce”).

11.2

In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, full participation and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Milan Chamber of Commerce, which allows a satisfactory agreement to be reached, with the help of a neutral and competent conciliator, on the Internet. For more information on the RisolviOnline regulation or to send a conciliation request, access RisolviOnline.com. 

11.3

We also inform you that the European Commission provides a platform for alternative out-of-court dispute resolution, accessible on the site http://ec.europa.eu/odr.

11.4

For all disputes relating to purchases and/or these General Conditions of Sale, the Court of the place of domicile or residence of the consumer will be competent according to the applicable law or, at the consumer's choice, the Court of Milan.

12. MODIFICATION AND UPDATE
12.1

The General Conditions of Sale are modified from time to time by the Seller also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on loverlock.it.

Shipping

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Help

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Returns

Don't like the item you bought? Make a return or request an exchange.

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