General Terms Of Use

Welcome to our website These General Conditions of Use regulate access and use of the site, as well as the purchase of products on the site itself, presupposing the reading, knowledge and acceptance of these General Conditions of Use.

This website is managed and maintained by LOVERLOCK SRL ("LOVERLOCK"), with registered office in Italy, Via degli Artigianelli n. 10, 20154 Milan, registered Company Reg., Tax Code and VAT no. 03301080275, Share Capital Euro 10,000.00 fully paid.

If you need assistance visit the ORDERS - CUSTOMER SERVICE area. You will find information regarding purchases and shipments, refunds and the return of products purchased on as well as suggestions and other general information on the services provided by Remember that you can always contact via email by writing to or by calling the free toll-free number 800 90.51.77 from Italy and the number +39 02 82 900 258 from other countries. For any other legal information, consult the sections General conditions of Sale, Right of withdrawal and Privacy Policy by

LOVERLOCK may modify or simply update, in whole or in part, these General Conditions of Use. Changes and updates to the General Conditions of Use will be binding as soon as they are published on the website in this same section. We therefore ask you to access this section regularly to check the publication of the most recent and updated General Conditions of Use of If you do not agree, in whole or in part, with the general conditions of use of, please do not use our website.

Access to and use of, including viewing web pages, communicating with LOVERLOCK, downloading product information and purchasing products on the website, are activities conducted by our users exclusively for personal data unrelated to any commercial, entrepreneurial or professional activity. Remember that you will be solely responsible for the use of and its contents. In fact, LOVERLOCK cannot be held responsible for any use of the website and contents by each of its users that does not comply with the laws in force, without prejudice to LOVERLOCK's liability for willful misconduct and gross negligence. In particular, you will be the one and only responsible for the communication of information and data that are incorrect, false or relating to third parties, without these having given their consent, as well as in consideration of an incorrect use of the same. 

Finally, since all material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, all responsibility for any damage to computer systems or loss of data resulting from download operations rests with the user and cannot be attributed to LOVERLOCK which declines all responsibility for any damage deriving from the inaccessibility of the services on the site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, providers or telephone and/or telematic connections, unauthorized access, data alterations, failure and/or defective functioning of the user's electronic equipment. 

The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise against LOVERLOCK or third parties following the incorrect use, loss, theft of such information.


Please read the Privacy Policy which also applies if the user accesses and uses the relative services, but does not purchase any products. The Privacy Policy will help you understand how collects and uses your personal data and for what purposes.


The contents of, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on, including menus, web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layouts, methods, processes , the functions and the software that are part of, are protected by copyright and by any other intellectual property right of LOVERLOCK and other rights holders. Reproduction, in whole or in part, in any form, by of its contents is prohibited, without the express written consent of LOVERLOCK.

LOVERLOCK has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of and its contents. With regard to the use of, you are only authorized to view the website and its contents. You are also authorized to carry out all those other temporary acts of reproduction, with no economic significance of their own, which are considered transient or accessory, an integral and essential part of the same visualization of and its contents and all other navigation operations on the website that are performed only for legitimate use of and its contents.

However, you are not authorized to make any reproduction, on any medium, in whole or in part of and its contents. Any act of reproduction must be, from time to time, authorized in writing by LOVERLOCK or, if necessary, by the authors of the individual works contained on the website. These reproduction operations must in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of LOVERLOCK and of the authors of the individual works contained on the website. The authors of individual works published on have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act of damage caused to the works, whether prejudicial to their honor or reputation.

You undertake to respect the copyright of the artists who have chosen to publish their works on or who have collaborated with in the creation of new forms of expression and art intended to be published, even if not exclusively on the website, or, again, which form an integral part of it. You are not, under any circumstances, authorized to use, in any way or form, the contents of the website and every single work protected by copyright and any other intellectual property right. By way of example, you will not be able to alter or otherwise modify the protected contents and works without the written consent of LOVERLOCK and, where necessary, of the individual authors of the works published on


LOVERLOCK SRL is the exclusive owner of the logos and registered trademarks "LOVERLOCK" and "" and of any other distinctive sign that includes the word "LOVERLOCK", including the domain name "".

All the other distinctive signs that distinguish the products sold on and present on the website are registered trademarks of their respective owners and are used within, for the sole purpose of distinguishing, describing and advertising the products on sale on

LOVERLOCK and all the other owners of registered trademarks have the right to make exclusive use of the trademarks of their respective ownership.

You are not authorized, except with the consent of LOVERLOCK and any other owner of registered trademarks, published on the website, to use these trademarks to distinguish products or services, even if not similar to those of or other trademark owners.

Most of the brands on the website and referring to products for sale on are famous brands known to the general public and to every user of

Any use of these trademarks not in compliance with the law, as unauthorized, is prohibited and entails serious legal consequences. It is in no way permitted to use these trademarks and any other distinctive sign present on to unduly take advantage of the distinctive character or reputation of these trademarks or in such a way as to cause damage to them and their owners.

4. LINKS TO OTHER WEBSITES contains hyperlinks (the "Links") to other websites that have no connection with or with LOVERLOCK.

LOVERLOCK does not control or monitor such websites and their contents. LOVERLOCK cannot be held responsible for the contents of these sites and the rules adopted by them also with regard to your privacy and the processing of your personal data during your navigation operations. We therefore ask you to pay attention when you connect to these websites via the links on and to carefully read their terms of use and privacy regulations. In fact, we remind you that these General Conditions of Use and the Privacy Policy of do not apply to websites managed by other parties other than LOVERLOCK. provides links to other websites solely to facilitate its users in searching and browsing and to facilitate hypertext links on the Internet to other websites. The activation of the Links does not imply any recommendation or notification by LOVERLOCK for accessing and browsing these websites, nor any guarantee regarding their contents, services or goods supplied by them and sold to Internet users. 


Anyone interested in activating links to the Home page and to the other web pages of, which are publicly accessible, is requested to contact LOVERLOCK at the following e-mail address The contact is necessary to activate the request for consent to the hypertext link to The activation of links is granted by LOVERLOCK to the applicant, free of charge and on a non-exclusive basis.

LOVERLOCK has the right to oppose the activation of direct links to its website in the event that the requesting party, who intends to activate the link to, has adopted in the past unfair commercial practices or practices that do not comply with industry uses or actions of unfair competition against LOVERLOCK or its suppliers or when LOVERLOCK fears that these behaviors may be adopted in the future, or even when the applicant has adopted, in the past or is feared that he may adopt in the future, discrediting actions against LOVERLOCK and In any case, the activation of deep hypertext links (such as deep frames or deep links) to or the unauthorized use of meta-tags is prohibited, without the written consent of LOVERLOCK.


LOVERLOCK has taken every precaution to prevent content from being published on the website that describes or represents scenes or situations of physical or psychological violence or such that, according to the sensitivity of the users of, may be considered harmful to civil convictions, of human rights and the dignity of people, in all its forms and expressions.

In any case LOVERLOCK does not guarantee that the contents of the website are appropriate or lawful in other countries, outside Italy.

However, if such contents are deemed unlawful or illegal in some of these countries, please avoid accessing our website and if you choose to access it in any case, we inform you that the use you decide to make of the services provided by will be your exclusive and personal responsibility.

LOVERLOCK has also taken every useful precaution in order to ensure its users that the contents of are accurate and do not contain incorrect or outdated information, with respect to the date of their publication on the website and, as far as possible even later.

However LOVERLOCK does not assume any responsibility towards users for the accuracy and completeness of the contents published on, without prejudice to its liability for willful misconduct and gross negligence and except as otherwise provided by law.

Furthermore, LOVERLOCK cannot guarantee users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection. For any problem encountered in the use of our website, contact us by writing to or by calling the free toll-free number 800 90.51.77 from Italy or the number +39 02 82 900 258 outside Italy. A manager will be at your disposal to provide you with assistance and to help you restore the functionality of your access to the website, if this is possible. Likewise, we advise you to contact your Internet service provider or to check that all devices for connecting to the Internet and accessing web content are correctly activated, including your Internet browser. Although LOVERLOCK tries to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents, may not allow to operate without suspensions, interruptions or discontinuity due to the need to update the website.

LOVERLOCK has adopted adequate technical and organizational measures to safeguard the security of its services on, the integrity of data relating to traffic and electronic communications with respect to unauthorized forms of use or knowledge as well as to avoid the risk of dispersion, destruction and loss of data and confidential and non-confidential information, relating to its users, present on, or unauthorized access, or access not compliant with the law, to the data and information themselves.


LOVERLOCK has adopted its own commercial policy; its mission consists in selling products through its services and its website only to the "final consumer", meaning by this term a natural person who acts, on, for purposes unrelated to his commercial, entrepreneurial or professional activity, possibly breakthrough.

If you are not a final consumer, please do not use our services to purchase products on Otherwise, LOVERLOCK will have the right not to accept purchase order proposals from subjects who are not final consumers and any other purchase order proposal that does not comply with the General conditions of Sale and to these General Conditions of Use. 


These General Conditions of Use are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206 (Consumer Code). In the event of disputes arising from the General Conditions of Use between LOVERLOCK and each of its end users, LOVERLOCK guarantees, as of now, full adhesion and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Milan Chamber of Commerce, which allows a satisfactory agreement to be reached, with the help of a neutral and competent conciliator, in a friendly and secure way, on the Internet. For more information on the RisolviOnline regulation or to send a conciliation request, access

We also inform you that the European Commission provides a platform for alternative out-of-court dispute resolution, accessible on the site