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Privacy Policy

We protect your privacy.

Welcome to our website loverlock.it (the site).
Loverlock S.R.L. ("LOVERLOCK") believes that your privacy and the security of your personal data are very important, so your personal information is collected and managed with the highest care and with procedures to keep them safe.
We have listed the main information on LOVERLOCK's treatment of your personal data regarding your browsing of loverlock.it and the use of the services offered. If you want more detailed information on how LOVERLOCK handles your personal data please read our Privacy policy.
We invite you to read the "Cookie Policy", the "General conditions of use" of the site loverlock.it which contain detailed information regarding the conditions relating to our services. Some services may be subject to specific legal terms, in which case it will be our care to give you all the appropriate information from time to time.

Who is the holder?

Below is the main information on the processing of your personal data by Loverlock S.R.L., with registered office in Via Mecenate 84/29-20138 Milano (Italy) C.F. e P. IVA N. 03301080275 ("LOVERLOCK"), as the holder of the treatment. For any clarification, question or requirement related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to the mail info@loverlock.it or by calling  +39 02 82.900.258 or by writing to the address of the LOVERLOCK office.

If you wish, you can also contact our Data Protection Officer (DPO), by writing to "Data protection officer" at the address above, or by e-mail info@loverlock.it.

What data do we treat and why?

The personal data that LOVERLOCK treats are those that you provide to us when you send an order and purchase and those we collect while browsing or using the services offered on loverlock.it. For example, LOVERLOCK can collect personal data such as first and last name, shipping address and billing address, navigation data, and your shopping habits.
Your personal information are processed for the following purposes:
- conclude and implement the contract for the purchase of goods offered on loverlock.it;
- Provide you with the services of loverlock.it such as subscribing to the newsletter;
- Allow registration to the site and the use of services reserved for registered users;
- Manage your requests forwarded to our customer service.In the cases mentioned above, the processing of your personal data is legitimate as required to execute a contract with you or to provide you with the service you have specifically requested.
We also carry out statistical surveys and analysis with data in aggregated form to understand how users interact and use the site, to improve our offer and our services.
Only after your express consent instead, we treat your personal data to:
-Carry out commercial and promotional communication activities;
- Personalize the site and the commercial offers according to your interests.

Who will treat your data?

Your personal information is processed by duly educated staff of LOVERLOCK as the holder of the treatment. For organizational and functional needs related to the provision of services on loverlock.it, your data may also be processed by our suppliers. The latter have been assessed and chosen by LOVERLOCK for their proven reliability and competence. Some of these subjects could also be based in non-EU states and, in these cases, the transfer of your personal data to these countries will be carried out in compliance with the guarantees provided by law.

How long do we save your data?

We retain your personal information for a limited period of time depending on the purpose for which they were collected, at the end of which your personal data will be deleted or otherwise anonymized. The retention period is different depending on the purpose of the treatment: for example, the data collected during the purchase of goods on loverlock.it are processed up to the conclusion of all administrative and accounting formalities so they are stored in compliance with local tax regulations (ten years), those used to send you our newsletters until you ask us to cease sending. For more information see our Privacy Policy.

What are your rights?

At any time, depending on the specific treatment, you can: revoke the consent to the treatment, know what your personal data in our possession, their origin and how they are used, require updating, requesting rectification or integration and, in the cases provided for by the requirements in force, the cancellation, limitation of treatment or opposition to their treatment. If you wish, you may request to receive personal data in possession of LOVERLOCK that concern you in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party you have indicated. If you believe that the treatment of your personal data has been unlawfully done, you may complain to one of the supervisory authorities responsible for complying with the rules on the protection of personal data. In Italy, the complaint may be submitted to the guarantor for the protection of Personal data (http://www.garanteprivacy.it/). This statement may undergo modifications and additions over the course of time, we invite you, therefore, to verify periodically the contents. If possible, we will try to inform you promptly about the changes made.

Privacy Policy

1. General Information

Who is the owner of the treatment?
Loverlock S.R.L. ("LOVERLOCK") with registered office in Via Mecenate 84/29-20138 Milano (Italy) C.F. e P. IVA N. 03301080275 ("LOVERLOCK"), is the owner of the treatment, that is, the person who decides how and why to treat your personal data.
You can always contact LOVERLOCK by writing to the above address, by calling the number +39 02 82.900.258 or by writing to our customer service at info@loverlock.it email address.
Who is responsible for the protection of personal data?
LOVERLOCK has appointed a personal Data Protection Officer. If you wish, for any request regarding the protection of your personal information and the exercise of your rights, you may contact our Data Protection Officer (DPO) by writing to "Data protection officer" at the address above of or by e-mail to the address info@loverlock.it.

2. What personal data do we collect?

The categories of personal data that LOVERLOCK collects and treats when browsing or purchasing on loverlock.it, are as follows:
A) We collect the personal data essential to conclude and execute your purchase on loverlock.it such as full name, e-mail address, shipping address, billing address, telephone and payment data;
b) We collect your email address when you sign up for our newsletter service;
c) We treat the personal data you provide to us when you contact our customer service to provide you with the required assistance;
d) After your consent, we collect and use your personal data for marketing purposes;
e) for your personal account registration, we collect your first and last name, your e-mail address, your password and your date of birth. If you are a registered user, we collect information about your accesses to the reserved area of the site. Upon your express consent, by analyzing your personal data we can process information about your interests and your preferences with respect to our products and services, in order to present you proposals and offers in line with your tastes. In case of authentication to your personal account through external social networks, we collect from these third parties the data essential for registration/authentication via Facebook and Google. We collect information about your person also from third parties and, in particular, from Facebook and Google +. This information includes the following categories of data: E-mail address.
f) We collect information about your browsing on loverlock.com, such as the pages you visit and how you interact with the single page and save this information on our servers.
g) In the event that you provide LOVERLOCK personal data of third parties, for example in cases where you decide to purchase a product to be delivered to a friend, or to make a gift, LOVERLOCK will make sure to deliver to the third party the privacy statement at the time of the first communication. We remind you that the use of personal data of third parties is subject to the discipline regarding the protection of personal data.
We inform you that LOVERLOCK does not treat personal data relating to minors of age. If you access loverlock.it and use the services offered by LOVERLOCK you declare that you a legal adult.

3. How do we use the collected personal data?

LOVERLOCK collects and treats your personal data for the following purposes:
a) conclude and execute the purchase agreement of the products offered on loverlock.it. When you accomplish your purchase, we ask you for the personal data necessary for the execution of the contract, such as payment, anti-fraud checks if you choose to pay by credit or debit card, billing, shipment of the product and the possible management of the return.
b) Registration to the site and enjoyment of the services offered to registered users. The registration to the site is possible through the insertion of some personal information, necessary to guarantee your identification and the performance of the services offered to the registered users.
c) Provision of services proposed on loverlock.it: To this scope, LOVERLOCK needs to collect, in relation to each service and its characteristics, the personal data necessary to carry out the service requested by you.
d) Management of requests to our customer service, which uses the personal information you provide to meet your inquiries and requests for assistance.
e) Sending CV. If you send us your CV to be considered for a nomination to an open position, we will use the information contained in your CV exclusively for this purpose. Your CV will be kept for a maximum period of six months, after which it will be cancelled: If you want, you can of course send us a new updated version.
f) Analysis and statistical surveys. We employ some information on your use of the site to carry out analyses and statistical surveys in order to improve our offer and our services;
g) sending of commercial and promotional communications following the purchase of our product, so-called soft spam. Following the purchase of our product on the site, we will send you to the e-mail address that you have provided us with communications containing our commercial proposals on products and related services.
h) After your expressed consent, we will be able to use the contact details you have provided us for commercial communications about our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. In addition, always subject to your consent, we will be able to use your contacts for conducting market research and surveys for the recognition of satisfaction in order to improve our services and the relationship with our users. These communications will only take place with your chosen modalities (by e-mail, SMS, telephone, paper mail, WhatsApp).
i) only with your consent, LOVERLOCK will be able to personalize your experience as a registered user on loverlock.it, proposing preview and offers in line with your taste and sending you personalized commercial communications according to your interests, These communications will only take place with your chosen modalities (by e-mail, SMS, telephone, paper mail, WhatsApp). Personalization will be done by analyzing your previous purchases and other information described in the previous paragraph "What personal data do we collect?".

For more information on these data and the activity that allows you to process them, please see the section "Your personal profile". If you want to authorize the activities referred to in points h) and i), and subsequently do not wish to receive further communications from LOVERLOCK or want to restrict the way in which you are contacted, you can at any time interrupt these communications simply by clicking on the appropriate link "unsubscribe" at the bottom of each communication, accessing your personal account or contacting LOVERLOCK by calling the Tool-Free Number.
We inform you that you may receive further communications from us even after submitting your unsubscribe request, as some submissions may have already been planned, our systems may take some time to process your request.
In relation to all the above-mentioned activities, we will treat your personal data mainly through computer and electronic tools; The instruments we employ guarantee high safety standards, in full compliance with the regulations in force in this field.

4. Your personal profile

On the instance of the creation of your personal profile we offer you the possibility to take advantage of the following services:

  • My orders: Follow the shipment of your orders, change or return the articles that are not for you and see the history of your orders.
  • Favorites: Save the items you want and keep an eye on their availability.
  • Secret Preview: Every week discover the new arrivals in preview.
  • Save your searches while you shop and stay up to date on new arrivals of the items you are most interested in.
  • My data: Manage your registration data.
  • My addresses: Save or change your addresses to always have them at your fingertips and finish your purchases faster.
  • My cards: Save or edit the cards you use for your purchases and complete your orders in a fast and always secure way.

After your consent, LOVERLOCK will be able to personalize your experience and the contents of the commercial communications and the offers you see when you browse on loverlock.it as a registered user, depending on your interests. This activity allows you to simplify the search for products and services that are of your greater liking and interest and at the same time allows you to improve our offer for you. Personalization is made possible by the analysis of your personal data in our possession, described in the previous paragraph "What personal data do we collect?". In particular, the information on purchases you have made in the past and those of the sections of the site you visit most often or the services you use most frequently help us to understand what the products and services you are most Interested.
To ensure that the information we possess are correct and enable us to adequately carry out the activity described above, we invite you to access the section "My personal Profile" and, if you consider it necessary, to update them.

5. Legal basis of treatment

We treat your personal data only in the presence of one of the conditions provided by the regulations in force, and specifically:
a) for the conclusion and execution of a contract of which you are part.
When we treat your data for the conclusion of the purchase agreement of which you are part, we care to use only the minimum information necessary for the execution of the same. This legitimate basis the processing of personal data occurring in the following activities:
- Conclusion and execution of a contract of purchase of the products offered on loverlock.it;
- Registration to the site and enjoyment of services reserved for registered users;
- Provision of services offered on loverlock.it;
- Management of your requests by our customer service.
The assignment of your personal data to such activities is a contractual obligation. You are free to notify us or not your data, but in the absence of the requested data we will not be able to conclude or execute the contract and your requests. This means that you will not be able to purchase the products and you will not be able to enjoy the services of LOVERLOCK and that LOVERLOCK will not manage your requests;
b) to follow up a legal obligation.
In case of conclusion of a contract of purchase of goods on loverlock.it, the processing of the user's data will take place in order to give course to the legal obligations to which LOVERLOCK is held in conformity with the tax provisions and other rules to which it is subject LOVERLOCK. You are free to decide whether to conclude a contract and whether or not to notify us of your data, but if you conclude your data will be necessary and will be processed to give course to the aforesaid legal obligations to which LOVERLOCK is held.
The treatment of spontaneously sent CV, carried out to evaluate candidates in relation to a possible working position at LOVERLOCK, is legitimate as expressly authorized by a legal rule, which specifies that in this case it is not necessary to have the consent of the person to whom the personal data relates. You are free to send us or not your CV, but in absence of the CV we will not be able to evaluate your application for a job position at LOVERLOCK;
c) for our legitimate interest.
Some of your personal information when purchasing products on loverlock.it with a credit or debit card, may be processed to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activity.
d) on the basis of your consent.
We will carry out the following treatments only in case you have lent us your express consent:
- Conduct marketing activities and opinion polls and market research;
- Analysis of your browsing and consumption habits as part of the use of your personal profile, in order to personalize your experience on our site.
Giving us your personal information for such activities is absolutely optional. You are free to give us or not your data for such purposes, but in the absence thereof it will not be possible for LOVERLOCK to carry out marketing activities, opinion polls and market research, and analysis of your habits.

6. Who will treat your data?

Your personal information will be processed by the internal staff of LOVERLOCK specifically trained and authorized to treat it.
Your personal information will also be forwarded to third parties that we employ to provide our services; These subjects have been adequately selected and offer adequate assurance of compliance with the rules on the processing of personal data. These subjects have been appointed responsible for the treatment and carry out their activities according to the instructions given by LOVERLOCK and under his control.
The third parties in object belong to the following categories: Banking operators, internet providers, companies specialized in computer and telematics services; Couriers Companies that carry out marketing activities; Companies specialized in market research and data processing.
Your data may be transmitted to the police and the judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of offences, prevention and protection from threats to public security, to allow LOVERLOCK to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of others rights and freedoms.

7. Mobile version of the site

In addition to the data referred to in the paragraph "What personal data do we collect?", when using the mobile version of our site, LOVERLOCK will:
a) upon your express consent, collect personal data in the context of the marketing activity in order to send push notification on your device. At any time you can disable push notifications by modifying your choice from the settings of your mobile device;
b) upon your express consent, collect information in an automated manner, such as your traffic information and your stay on the APP or your IP address, in order to improve our product and service offerings.

8. WEB Push Notification

Depending on the device you are browsing you may receive, by your consent, push notifications about our offers, news, your wish list and your shopping cart.
To turn off notifications, depending on the platform and/or browser you use, follow the steps listed below:
- Desktop: Click with the right mouse button on the notification > disable notifications from www.loverlock.it
- Mobile: Access the Notifications Center > site Parameters > Notifications > block notifications from www.loverlock.it
- Common browsers:

  • Chrome: Settings > show advanced Settings > Privacy – Content Settings > Notifications-Manage exceptions > Enter www.loverlock.it and select "Block"
  • Firefox: Options > Contents > Notifications – Choose > www.loverlock.it – "block"
  • Safari: Preferences > Notifications > From here set the selector to "reject"

9. Extra-EU data transfer

Some of the third parties listed in the previous paragraph "who will treat your data?" may be based in non-EU countries which, however, offer an adequate level of data protection, as determined by appropriate pronouncements of European Commission (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1).
The transfer of your personal data to countries that do not belong to the European Union and that do not provide adequate levels of protection will be carried out only after the conclusion between LOVERLOCK and those subjects of specific agreements, containing clauses of protection and appropriate safeguards for the protection of your personal data so-called "standard contractual clauses", which are also approved by the European Commission, or where the transfer is necessary to conclude and execute a contract between you and LOVERLOCK (for the purchase of goods offered on our site, for registration to the site or the enjoyment of services on the site) or for the management of your requests.

10. For how long do we save the data?

We retain your personal information for a limited period of time, different depending on the type of activity that involves the processing of your personal data.
Once this period has expired, your data will be permanently erased or otherwise anonymized.
Your personal information is kept in accordance with the terms and criteria specified below:
a) data collected to conclude and execute contracts for the purchase of goods on loverlock.it: up to the conclusion of administrative-accounting procedures. Billing-related data will be retained for ten years from the billing date;
b) Registered user data: The data will be kept until you request the removal of your personal profile;
c) Payment data: Up to the certification of payment and to the conclusion of the related administrative and accounting formalities resulting from the expiry of the right of withdrawal and the deadlines applied for contestation of payment;
d) Data collected in the context of the use of services offered on loverlock.com: These data are retained until the service has ceased or the user has cancelled the subscription to the service;
e) Data related to user requests to our customer service: The data useful to assist you will be kept until your request is fulfilled;
f) CV: For six months from reception;
g) Data used for commercial communication activities against users purchasing products on loverlock.it (soft spam): These data are retained until the service is terminated or the opposition is exercised by means of an unsubscribe procedure from the user;
h) Data provided for commercial communications activities, opinion polls and market research: up to the request by the user to interrupt the activity and in any case within 2 years from the last interaction of any kind of the user with LOVERLOCK;
i) Data used to personalize the site and to show tailored commercial offers: until the user requests the termination of the activity and in any case within two years from the last interaction of any kind of the user with LOVERLOCK;
j) Data used for conducting market research and surveys for the detection of satisfaction: until the user requests the termination of the activity. In any case, for technical reasons, the termination of treatment and the consequent definitive deletion or unrecoverable anonymity of the related personal data will be final within thirty days of the terms stated above.

11. Your Rights

At any time, you may exercise your rights with respect to the specific processing of your personal data by LOVERLOCK. Find below a general description and how to exercise them.

a) Access your data and modify them: you have the right to access your personal information and to request corrections, modifications or integrations with additional details. If you wish, we can provide you with a copy of your data in our possession.
b) Revoke your consent: you may revoke at any time the consent you have lent for the processing of your personal data in connection with any marketing activity. In this regard, we remind you that marketing activities are considered to be the sending of commercial and advertising communications, conduction of market research and surveys for the recognition of satisfaction, personalization of the website and of the commercial offers based on your interests. Once received your request, it will be our care to cease the processing, that is based on this consensus, of your personal data promptly, while different treatments are based on other assumptions will continue to be carried out in full compliance with the provisions in force.
c) You oppose the processing of your data: you have the right to oppose at any time the processing of your personal data made on the basis of our legitimate interest, explaining the reasons of your request; before confirming, LOVERLOCK will have to evaluate the reasons of your request.
d) Delete your data: In the cases provided by the regulations in force you can request the cancellation of your personal information. Once received and examined your request, if legitimate, it will be our care to cease the treatment promptly and remove your personal information.
e) Request the processing of your personal data to be temporarily limited: In this case, LOVERLOCK will continue to keep your personal data but do not treat them, unless you give us different instructions and for the exceptions provided by law. You can obtain the limitation of treatment when you contest the accuracy of your personal data, when the treatment is illicit but you oppose to the deletion of your data, when your data is no longer needed but you need it to exercise your right in the office Judicial and when you oppose to the treatment, in the period of time when we evaluate the reasons for your request.
f) Request your data or transfer them to a subject other than LOVERLOCK ("Right of Data portability"). You can ask to receive your information that we deal with according to your consent or on a contract with you in a standard format. If you wish, where technically possible, we can at your request transfer your data directly to a third party that you may indicate to us.

In order to exercise some of your rights described above you can access your personal profile or alternatively you can contact us by calling the number 800 90.51.77 or by writing to our customer service or by writing to the address of the owner of the treatment above. To ensure that the data of our users does not suffer violations or unlawful use by third parties, before accepting your request to exercise any of the rights indicated, we will ask you some information to be certain of your identity.

12. Security measures

We protect your personal data with specific technical and structural security measures to prevent your personal data from being used in an illegitimate or fraudulent manner. In particular, we use security measures that guarantee: the pseudonymization or the encryption of your data; the confidentiality, integrity, availability of your data as well as the resiliency of the systems and services that process them; The ability to restore data in the case of data breach. Moreover, LOVERLOCK undertakes to test, verify and evaluate regularly the effectiveness of the technical and organizational measures in order to guarantee the continuous improvement in the safety of the treatments.

13. Complaints

If you believe that the treatment of your personal data has been unlawfully carried out, you may submit a complaint to one of the supervisory authorities responsible of observing the rules on the protection of personal data. In Italy, the complaint may be submitted to the guarantor for the protection of personal data. More information on the presentation modalities are available on the authority website at http://www.garanteprivacy.it.

14. Changes to this statement

The constant evolution of our services may require changes in the characteristics of the treatment of your personal data herein described. Consequently, this privacy notice may undergo to modifications and additions over time, which may also be necessary in relation to new regulatory changes regarding the protection of personal data.
We invite you, therefore, to check the contents periodically: where possible, we will try to inform you promptly about the changes made and their consequences. The updated version of the privacy notice, in any case, will be published on this page, with an indication of the date of its last update.

15. Legislative references and useful links

The processing of your personal data is carried out by LOVERLOCK in full compliance with the discipline in the field provided for by the Regulation (EU) 2016/679 general regulations on data protection, the rules on the treatment of Italian personal data and the provisions of the Italian Supervisory Authority (http://www.garanteprivacy.it).

Updated March 15, 2019