Spedizioni & Resi Gratuiti!

Returns and Exchanges

If, for any reason, you are not satisfied with your purchase, unworn items may be returned for measure/color change or refund within 14 days from the date of receipt of the goods.
The tag present on the items that need to be returned must not be cut or damaged, the shoes must not present signs of usage (unused sole). Please see below terms and conditions for making a return.


RETURN INSTRUCTIONS

TO RETURN THE PACKAGE please follow rigorously the instructions of the mandatory procedure shown here:

1) Book the pick-up for the returned package, by contacting Loverlock’s Customer Service Number: +39 02 82.900.276 ,by email to reso@loverlock.it, or by using our online chat.

2) Fill, in all its parts of the return form that you will receive by email (if you do not have it; download the return form here) and send it back to reso@loverlock.it It must be filled in full.

3) Loverlock will send you a confirmation by e-mail of the receipt of the declaration of withdrawal and the courier DHL will send you the shipping documents to print and attach to your package


Please Note: 

  • The shipment of a returned package sent with the DHL courier indicated by Loverlock is FREE of charge if booked with this procedure.
  • If goods are returned using a different courier, all costs will be borne by the customer.
  • Shipment of returned items must take place within 14 days of receipt of the order.

The following compensation options are available:

Measure/Color Change

It is possible to make the change only for a different size or a different color of the same item, if available.

The new required item can be returned following the same procedure. 


Refund

The refund will be made as soon as the returned item (s) arrives at the Loverlock warehouses and the items shall then be verified.

For orders paid by credit/debit card, the amount refunded will normally be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the bank circuit of the credit card used.

We remind you that the currency date of the refund is the same as the charge, so you will not endure any loss in terms of bank interest.

For orders purchased through PayPal the refund will be made to your original PayPal account and will be immediately visible. The actual credit card refund from your PayPal account depends on the bank that issued the card.

In case of a gift, the reimbursement will be made towards the person who made the payment. Reimbursement will be issued in the same currency as the original purchase. Any differences in the amount due to fluctuation of the exchange rate cannot be refunded.

TERMS AND CONDITIONS

The tag with the product identification codes on the items that you return must not be cut or damaged. The garments must not have been worn, washed or altered and must not show any signs of use.

The soles of the shoes must be in perfect condition and show no signs of any kind. All footwear and accessories must be returned together with their original box, which is considered to be in all respects an integral part of the product itself and which must not have been in any way damaged or altered.

Returns must be shipped with the original bag or box of the product inside the package with which the goods have been received which must be well sealed with adhesive tape. In the absence of the above, the parcel can be sent along with another suitable packing for the shipment of the goods.

Each garment must be returned with all labels and tags attached, and inclusive of all original packaging and accessories (dust bags, hangers, clothes covers etc.) received with the order.

Swimsuits and underwear (bikini, briefs, boxers etc.) must be tried on above your own personal linen. Returns of such items will be refused and returned to the customer if the transparent hygienic protection label has been removed, or if the garments exhibits any sign of use.

In the event that the customer receives defective merchandise, or that errors occur in the shipments by Loverlock, the customer is invited to contact the customer service immediately by writing to info@loverlock.it or by contacting the number: +39 02 82.900.276.

Loverlock reserves the right to request photographic evidence before authorizing returns for defective goods and in taking care of the shipping costs for the returned goods to its premises.

Loverlock reserves the right to refuse returns shipped with carriers other than that indicated in the e-mail with the instructions to the return, if the delivery involves additional costs for Loverlock or requests the pick up at a subsidiary of the Courier.

Loverlock also reserves the right to refuse unauthorized returns, or otherwise not complying with all the conditions laid down for the return procedure.

In this case, the goods will be returned to the sender at the original shipping address.

For all aspects not specifically expressed, the European legislation for distance trading applies.