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Terms of service

General Conditions of Use

Welcome to our website These General Conditions of Use govern the access and use of the site, as well as the purchase of products on the site itself, presuppose the reading, knowledge and acceptance of these General Conditions of Use.

This website is managed and maintained by LOVERLOCK SRL ("LOVERLOCK"), with registered office in Italy, Via degli Artigianelli n. 10, 20159 Milan, Registered Reg. Imp., Tax Code and VAT no. 03301080275, Share Capital Euro 10,000.00 fully paid up.

If you need assistance, visit the ORDERS - CUSTOMER SERVICE area. You will find information on purchases and shipments, refunds and the return of products purchased on as well as suggestions and other general information on the services provided by Remember that you can always contact by email by writing to or by calling the freephone number 800 90.51.77. For any other legal information, consult the sectionsGeneral conditions of Sale, Right of withdrawal and Privacy Policy by

LOVERLOCK may modify or simply update, in whole or in part, these General Conditions of Use. Changes and updates to the General Conditions of Use will be binding as soon as they are published on the website in this section. We therefore ask you to regularly access this section to check the publication of the most recent and updated General Conditions of Use of If you do not agree, in whole or in part, with the General Conditions of Use of, please do not use our website.

Access to and use of, including viewing web pages, communicating with LOVERLOCK, the ability to download information on products and purchase them on the website, are activities conducted by our users exclusively for uses personal unrelated to any commercial, entrepreneurial and professional activity. Remember that you will be the one and only responsible for the use of and its contents. In fact, LOVERLOCK cannot be held responsible for any use of the website and its contents by any of its users that does not comply with the laws in force, without prejudice to LOVERLOCK's liability for willful misconduct and gross negligence. In particular, you will be the one and only responsible for the communication of incorrect or false information and data relating to third parties, without these having given their consent, as well as in consideration of an incorrect use of the same.

Finally, since any material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, any responsibility for any damage to computer systems or loss of data resulting from the download operations falls on the user and cannot be attributed to LOVERLOCK which declines all responsibility for any damage resulting from the inaccessibility to the services on the site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, to providers or to telephone and / or telematic connections, unauthorized access, data alterations, failure and / or faulty functioning of the user's electronic equipment.

The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise against LOVERLOCK or third parties as a result of the incorrect use, loss, theft of such information.

1. Privacy Policy

Please read the Privacy Policy which also applies if the user accesses and uses the related services, but does not purchase any product. The Privacy Policy helps you understand how collects and uses your personal data and for what purposes.

2. Intellectual Property Rights

The contents of, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on, including menus, web pages, graphics, colors, diagrams, tools, fonts and website design, diagrams, layouts, methods, processes , the functions and software that are part of are protected by copyright and any other intellectual property right of LOVERLOCK and the other rights holders. The reproduction, in whole or in part, in any form, of of its contents, without the express written consent of LOVERLOCK is prohibited.

LOVERLOCK has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of and its contents. With regard to the use of, you are only authorized to view the website and its contents. You are also authorized to perform all those other temporary acts of reproduction, without any economic significance of their own, which are considered transitory or ancillary, an integral and essential part of the same display of and its contents and all other navigation operations. on the website that are performed only for a legitimate use of and its contents.

You are not authorized to make any reproduction, on any medium, in whole or in part of and its contents. Any act of reproduction must be, from time to time, authorized in writing by LOVERLOCK or, if necessary, by the authors of the individual works contained on the website. These reproduction operations must in any case be carried out for lawful purposes and in compliance with copyright and other intellectual property rights of LOVERLOCK and the authors of the individual works contained in the website. The authors of individual works published on have, at any time, the right to claim the authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act to damage caused to the works, whether of prejudice to their honor or reputation.

You undertake to respect the copyright of the artists who have chosen to publish their works on or who have collaborated with to create new expressive and artistic forms intended to be published, even if not exclusively on the website, or, again, which form an integral part of it. You are not, under any circumstances, authorized to use, in any way and form, the contents of the website and every single work protected by copyright and any other intellectual property right. By way of example, you will not be able to alter or, in any other way, modify the contents and protected works without the written consent of LOVERLOCK and, where necessary, of the individual authors of the works published on

3. Trademarks and domain names

LOVERLOCK SRL is the exclusive owner of the logos and registered trademarks "LOVERLOCK" and "" and of any other distinctive sign that includes the word "LOVERLOCK", including the domain name "".

All other distinctive signs that distinguish the products sold on and present on the website are registered trademarks of their respective owners and are used within, for the sole purpose of distinguishing, describing and advertising the products for sale on

LOVERLOCK and all other owners of registered trademarks have the right to make exclusive use of the trademarks of their respective ownership.

You are not authorized, except with the consent of LOVERLOCK and any other owner of registered trademarks, published on the website, to use these trademarks to distinguish products or services, even if not similar to those of or of other trademark owners.

Most of the brands present on the website and referring to products for sale on are famous brands known to the general public and to every user of

Any use of these trademarks that does not comply with the law, as unauthorized, is prohibited and entails serious legal consequences. It is in no way allowed to use said trademarks and any other distinctive sign present on to take unfair advantage of the distinctive character or reputation of these trademarks or in such a way as to harm them and their owners.

4. Links to other websites contains hyperlinks (the "Links") to other websites that have no connection with or with LOVERLOCK.

LOVERLOCK does not control or monitor such websites and their contents. LOVERLOCK cannot be held responsible for the contents of these sites and the rules adopted by them also with regard to your privacy and the processing of your personal data during your navigation operations. We therefore ask you to pay attention when you connect to these websites through the Links present on and to carefully read their terms of use and privacy regulations. We remind you, in fact, that these General Conditions of Use and the Privacy Policy of do not apply to websites managed by other subjects other than LOVERLOCK. provides links to other websites solely to facilitate its users in searching and browsing and to facilitate hypertext links on the Internet to other websites. The activation of the Links does not imply any recommendation or report by LOVERLOCK for accessing and browsing these websites, nor any guarantee regarding their contents, services or goods supplied by them and sold to Internet users.

5. Links a

Anyone interested in activating links to the Home page and other web pages of, which are publicly accessible, is requested to contact LOVERLOCK at the following e-mail address The contact is necessary to activate the request for consent to the hyperlink to The activation of links is granted by LOVERLOCK to the applicant, free of charge and in a non-exclusive way.

LOVERLOCK has the right to oppose the activation of direct links to its website in the event that the requesting subject, who intends to activate the link to, has in the past adopted unfair commercial practices or practices that do not comply with sector uses or actions of unfair competition against LOVERLOCK or its suppliers or when LOVERLOCK fears that these behaviors may be adopted in the future, or even when the applicant has adopted, in the past or is feared that it may take in the future, discrediting actions against LOVERLOCK and In any case, it is forbidden to activate deep hypertext links (such as deep frames or deep links) to or the unauthorized use of meta-tags, without the written consent of LOVERLOCK.

6. Content Disclaimer

LOVERLOCK has taken every precaution to avoid the publication, on the website, of contents that describe or represent scenes or situations of physical or psychological violence or such that, according to the sensitivity of the users of, they can be considered harmful to civil convictions, human rights and the dignity of persons, in all its forms and expressions.

In any case, LOVERLOCK does not guarantee that the contents of the website are appropriate or lawful in other countries, outside of Italy.

However, if such contents are deemed unlawful or illegal in some of these countries, please avoid accessing our website and if you choose, in any case, to access it, we inform you that the use you decide to make of the services provided by will be your sole and personal responsibility.

LOVERLOCK has also taken every useful precaution in order to ensure its users that the contents of are accurate and do not contain incorrect or outdated information, with respect to the date of their publication on the website and, as far as possible , even later.

However, LOVERLOCK does not assume any responsibility towards users for the accuracy and completeness of the content published on, without prejudice to its liability for willful misconduct and gross negligence and unless otherwise provided by law.

Furthermore, LOVERLOCK cannot guarantee users that the website will operate continuously, without interruptions and in the absence of errors or malfunctions due to the Internet connection. For any problems encountered in the use of our website, please contact us by writing to or by calling the freephone number 800 90.51.77. A manager will be at your disposal to provide you with assistance and to help you restore the functionality of your access to the website, if this is possible. Likewise, we recommend that you contact your Internet service provider or check that every device for connecting to the Internet and accessing web content is properly activated, including your Internet browser. Although LOVERLOCK tries to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents may not allow to operate without suspensions, interruptions or discontinuities due to the need to update the website.

LOVERLOCK has adopted adequate technical and organizational measures to safeguard the security of its services on, the integrity of data relating to traffic and electronic communications with respect to forms of use or unauthorized knowledge as well as to avoid risks of dispersion, destruction and loss of data and confidential and non-confidential information, relating to its users, present on, or of unauthorized access, or non-compliant with the law, to the data and information themselves.

7. Our trade policy

LOVERLOCK has adopted its own commercial policy; its mission is to sell products through its services and its website only to the "final consumer", meaning by this term a natural person who acts, on, for purposes unrelated to his own commercial, entrepreneurial or professional activity. turning point.

If you are not a final consumer, please do not use our services to purchase products on Otherwise, LOVERLOCK will have the right not to accept purchase order proposals from subjects who are not final consumers and any other purchase order proposal that does not comply with the General conditions of Sale and these General Conditions of Use.

8. Applicable law and dispute resolution

These General Conditions of Use are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206 (Consumer Code). In the event of disputes arising from the General Conditions of Use between LOVERLOCK and each of its end users, LOVERLOCK guarantees, as of now, full adhesion and acceptance of the Consorzio Netcomm conciliation service to resolve the question that arose amicably, before appeal to the Court. The procedure is covered by confidentiality, the presence of a lawyer is not required and is free.

The customer who decides to make use of the Joint Conciliation procedure is obliged to submit the application by filling out the form on the site:

We also inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the site

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